Technical Services

Professional Services Outsourcing
Storage Group consultants will assist with enterprise storage solution development and implementations that require additional resources or storage-specific expertise. The Storage Group service organization has experienced technical consultants with expertise in the design and implementation of storage solutions such as SAN, NAS, high-availability and storage consolidation.

Lab-Based Storage Services
Arrow's Universal Enterprise Storage Labs offer multi-vendor, hands-on environments with one of the industry's largest storage technology portfolios to solve even the most complex storage challenges. Systems can be configured using one or more storage vendor technologies and may include:

  • Back-up and restore
  • Business continuity
  • Centralized management
  • Data migration
  • Disaster recovery
  • High availability
  • SAN interoperability
  • SAN security
  • Server consolidation

As part of the labs' services, Arrow offers fee-based services to supplement resellers' efforts in developing, closing and implementing complex deals:

Pre-defined Design and Testing Services
The Arrow technical staff will work with your team to define, test, and demonstrate solutions to enhance your status as a trusted advisor. Services include back-up and restore validation, data mirroring, fail-over validation, system interoperability and management validation.

Resource Augmentation
To support the design, testing and deployment of complex implementations, Arrow offers resellers the option of presenting the labs as a part of your own businesses. Resellers can augment staff resources with our pool of technical resources, bringing added knowledge, processes and capabilities to storage solutions development.

Enterprise Storage Technical Expertise
Services are delivered by technical personnel dedicated to supporting customers in enterprise storage initiatives. Consultants are trained and certified in technologies used in the labs and in typical customer environments.

Certifications include:

  • SNIA Certified Fibre Channel Storage Network Professional, Practitioner and Specialist (Levels 1,2 and 3)
  • APC Certified PowerStruXure Engineer
  • Compaq StorageWorks Certified
  • EMC Certified
  • Exabyte Certified
  • Hitachi Data Systems Certified
  • HP OpenView Certified Consultant
  • HP OpenView Certified Integration Expert
  • HP Certified Storage Technical Presales Professional and Consultant
  • IBM TotalStorage Certified
  • Legato Networker Trained and Certified
  • McDATA Certified
  • QLogic SANblade and SANbox II Certification
  • Quantum Distributor Field Engineer (DFE)
  • VERITAS Cluster Server Trained and Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Citrix Certified Administrator (CCA)
  • Certified Novell Administrator (CNA)
  • Certified Novell Engineer (CNE)
  • Enterasys Certified Systems Engineer (ECS)
  • Cisco Certified Design Associate and Network Associate
  • Datacore Trained and Certified
  • Sun Solaris System Administrator