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SUN Group of Arrow ECS

Pre-Sales Support Services

The MOCA Group Division of Arrow Electronics provides pre-sales technical support to our customers with inside and field-based systems engineers (SE's). Our SE's are trained to cover our complete product suite and assist in creating a total solution for you.

A Pre-Sales Support specialist can help to answer your technical questions in areas such as:

  • System integration support
  • Configuration validation
  • Solution recommendations and guidance
  • Quotes and order validation
Field systems engineers are available as an extension of our pre-sales support organization and can be called upon for:
  • Product consolidation recommendations
  • Upgrade analysis
  • Education needs and training plans
  • On-site training

The Team

Dean Miles Manager, Pre-Sales Engineering (310) 643-1468
 
Field Support
Shirley Chrisman Field Systems Engineer (512) 402-1189
Paul Csik Field Systems Engineer (909) 466-6700
Guy Dumais Field Systems Engineer (508) 735-4249
 
Inside Support
Los Angeles, CA office:
Glenna McDaniel Team Leader, Pre-Sales Engineering (800) 786-3425 ext. 3083
Darin Drossel Systems Engineer (800) 786-3425 ext. 3248
Michael Friends Systems Engineer (800) 786-3425 ext. 3230
Alida Wells Systems Engineer (800) 786-3425 ext. 3232
 
Marlborough, MA office:
George Basilick Senior Systems Engineer (800) 786-3425 ext. 3901
Matthew Hebert Systems Engineer (800) 786-3425 ext. 3903
Cheryl Scali Systems Engineer (800) 786-3425 ext. 3912
Norman Willey Systems Engineer (800) 786-3425 ext. 3720
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